efficient communication with sms

SMS-iT CRM Review: All-in-One Solution for Effective Communication

As an avid user of SMS-iT CRM, I can confidently say it has transformed the way I communicate with my customers.

This all-in-one solution offers a seamless platform for managing SMS, email, and social media campaigns.

With the ability to send bulk texts across 30+ channels and the convenience of the Smart Inbox and Smart Dialer features, I’ve seen a significant boost in my reach and engagement.

The Smart Analytics feature also provides valuable insights to improve campaign performance.

SMS-iT CRM is truly a game-changer in effective communication.

efficient communication with sms

Key Takeaways

  • SMS-iT CRM is an all-in-one CRM that allows users to manage SMS, email, and social media campaigns.
  • It offers bulk texting and connects with leads across more than 30 social channels.
  • The Smart Inbox feature allows users to manage messages from various channels, including Facebook, WhatsApp, Instagram, and LinkedIn.
  • The Phone Validation and Lookup feature enhances contact accuracy and improves communication by ensuring messages and calls reach the right recipients.

Key Features of SMS-iT CRM

I frequently use SMS-iT CRM for its key features that streamline communication and enhance customer engagement.

One of the standout features is the Smart Inbox, which allows me to manage messages from various channels like Facebook, WhatsApp, Instagram, and LinkedIn all in one place. This feature has significantly improved my efficiency in responding to customer inquiries and staying on top of communication.

Additionally, the Smart Dialer feature enables me to record sales calls and conduct video calls, helping me capture important details and improve the quality of my interactions with prospects.

The Smart Analytics feature provides valuable data-driven insights, allowing me to optimize my campaigns and improve overall performance.

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With SMS-iT CRM, I’ve experienced enhanced communication and increased customer engagement, making it an invaluable tool for my business.

Phone Validation and Lookup: Enhancing Communication Accuracy

Regularly, the Phone Validation and Lookup feature in SMS-iT CRM enhances communication accuracy by ensuring that every contact has accurate and up-to-date phone numbers. Validating phone numbers helps to reduce bounce rates and ensures that messages are delivered to the right recipients. This feature streamlines lead generation by instantly verifying new contacts, saving time and effort.

Additionally, the Phone Lookup feature provides additional information associated with a phone number, allowing for more personalized communication. Having validated and accurate contact information builds trust with customers and optimizes marketing budgets by targeting verified contacts. It also ensures compliance with data protection regulations.

Pricing and Account Information

Tier 4 accounts can connect with an unlimited number of SIM cards and SMS gateways. This is a great advantage for businesses that require extensive communication capabilities. In addition to this, SMS-iT CRM offers flexible pricing options to suit different needs and budgets. Here are some key points to consider:

  • All plans come with 2 number slots for SIM cards and SMS gateways. Additional slots can be purchased for $10 USD per month, allowing businesses to scale their communication capabilities as needed.
  • Tier 4 accounts also have the benefit of connecting with an unlimited number of customer service agents for SMS, call, text, and social media support. This ensures that businesses can provide excellent customer service and support to their clients.
  • For CRM support, an unlimited number of agents can be placed at a time, ensuring that businesses have the necessary resources to effectively manage their CRM operations.
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Customer Support and Account Issues

If there are any difficulties with account access or login, customers can contact support through email or live chat. The support team at SMS-iT CRM is available and responsive, with inquiries typically answered within 24 hours. They are dedicated to helping customers resolve any problems with their accounts. Whether it’s a technical issue or a question about pricing, reaching out to support will ensure that the issue is addressed promptly. The table below provides an overview of the support options available:

Support OptionsAvailability
Live ChatBusiness Hours (Mon-Fri, 9am-5pm)

Customer Reviews and Feedback on SMS-iT CRM

Customers express satisfaction with SMS-iT CRM and appreciate its user-friendly interface and responsive customer service. The platform has received positive feedback from users who find it easy to navigate and interact with.

The customer service team has been praised for their timely and helpful responses to inquiries and issues. In addition, customers appreciate the platform’s robust features and capabilities, such as the ability to manage SMS, email, and social media campaigns in one place.

The Smart Inbox feature is also highly regarded for its ability to consolidate messages from various channels, making it easier for users to stay organized and respond efficiently.

Frequently Asked Questions

How Long Does It Take to Validate a Phone Number Using the Phone Validation Feature in Sms-It Crm?

It typically takes only a few seconds to validate a phone number using the phone validation feature in SMS-iT CRM. This feature ensures accurate and up-to-date contact information, improving communication and reducing bounce rates.

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Can I Integrate Sms-It CRM With Other Communication Tools or Platforms?

Yes, you can integrate SMS-iT CRM with other communication tools or platforms. It allows seamless integration, enabling effective communication across different channels and maximizing the reach of your campaigns.

Are There Any Limits on the Number of Contacts I Can Have in My Sms-It CRM Account?

Yes, there are limits on the number of contacts in my SMS-iT CRM account. However, additional slots can be purchased for $10 USD per month to accommodate more contacts.

Is There a Free Trial Available for Sms-It Crm?

No, there is no free trial available for SMS-iT CRM.

Can I Schedule SMS or Email Campaigns in Advance Using SMS-It Crm?

Yes, I can schedule SMS and email campaigns in advance using SMS-iT CRM. It allows me to plan and automate my communication, ensuring timely delivery and effective engagement with my audience.


In conclusion, SMS-iT CRM has proven to be an invaluable tool for effective communication. Its comprehensive features, such as bulk texting across multiple social channels and the Smart Inbox and Smart Dialer features, have greatly enhanced my communication strategies.

Despite any initial concerns about cost, the benefits and convenience of this all-in-one solution far outweigh any potential drawbacks. With SMS-iT CRM, businesses can streamline their processes, improve contact accuracy, and build stronger relationships with their customers.

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